CONCEPT OFFER
GAVI E-learning Course
March 2020
&
Whenever a client requires a customised e-learning solution, INTEA is CrossKnowledge´s partner of choice.

Together we offer the agility, creativity and flexibility of a smaller company with the assurance of contracting with a major global organisation in business for over 200 years.
  • Ade Derbyshire-Moore
    Responsibilities:
    • Supports all new CrossKnowledge clients in Switzerland.

    • Deals with all financial and contractual aspects of the project.

    • Acts as a learning consultant and interface between client and partner.

    Achievements:
    Over twenty years of learning design and consultancy expertise, working with corporate, government and NGO clients around the world, including the UK government and the OHCHR.
  • Raivis Freimanis
    Responsibilities:
    • Founder and CEO of the leading E-learning company in Baltics.

    • Company's leading instructional designer and concept creator.

    • Organizational learning strategy consultant.

    Achievements:
    Has developed industrial design concepts for most of INTEA key clients such as Swedbank AB, Rimi AB, Fresenius Medical Care, Kärcher, Bioeffect, Samsung, Luminor, Still.
Approach:
learner-centric approach with rigorous process
and organisational needs in mind
Experience:
complex topics working with corporations
and NGOs in different languages and formats
Industries:
medical, retail, banking and finance,
government, utilities, energy
People:
35 highly specialized professionals
Case study
BFAA - Baltic Financial Advisors Association
CLIENT:
the whole banking industry impacted by MiFID and IDD legislation
SCOPE:
15 MiFID,
7 IDD and 2 CPD modules
SPRINTS:
22 modules had to be launched within 9 months in 4 languages

INPUT:
over 300 book pages;
clear learning objectives



PROCESS

1. Instructional design —

making complex financial notions understandable to people with no academic background



2. Prototype & template library



3. Script
Learning objectives
Content revision & selection
Reworked texts
Exercises

4. Visual style

Clean and eye-catching






5. Production process
15 people team
Strict action plan
Weekly updates & re-plan
RESULTS

95% - 99% of bank employees
certified from the first take
GAVI
OUR VISION
How we see the training?
Ensure Gavi employees use data to guide their decision-making.
Potential challenges
complicated subject
non-homogeneous
dispersed audience
learner motivation (?)
How can we achieve a positive learning outcome?
Achieve positive reaction:
1
The general approach (ID framework)
Audience analysis:
need for differentiation
Performance objectives:
From "module content"

to "what's in it for me"
From "descriptive narration"

to "problem solving scenarios"
From "when I need it I contact SME"

to "I know how to do it"
2
Narration structure
Learning in the flow of work

Real life examples and cases in the center
Each module is a story that consists of situations that the learner goes through.

The "theory" serves as a help to solve cases.
BEFORE
AFTER
3
Look and feel
Alternative visual styles
4
Cooperation with experts
(on a module basis)
1
We review the material, prepare draft structure and questions
2
We discuss the content with an expert and validate the approach
3
We write the script and validate it with the expert
4
We produce a module based on the script and look&feel
5
Revisions and corrections
Thank You!
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